Refund Policy

Refund Policy

Because we sell digital goods (game top-ups, in-game currency, and codes) that are delivered instantly, all sales are generally final. However, we want you to be satisfied — please review the cases below.

Eligible for a refund

• You were charged but the top-up or code was never delivered.
• A delivered code is invalid or already used (verified by us).
• You were charged twice for the same order.

Not eligible

• You entered an incorrect game or player ID.
• The code has already been redeemed.
• Change of mind after delivery.

How to request

Email cs@urelvia.com with your order number and a description of the issue within 7 days of purchase. Approved refunds are returned to your original payment method.

Contact

Lumilink Enterprise Limited — UNIT 18, 8/F, PETER LEUNG IND BUILDING, 103 WAI YIP STREET, KWUN TONG HONG KONG — cs@urelvia.com